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FLIGHT ATTENDANT

Flight Attendant Essentials.

This specialized online English course is designed for aspiring flight attendants, covering essential language skills and scenarios they will encounter in the aviation industry. Structured with 3 comprehensive chapters, each with 3 main sections, the course helps learners build confidence, accuracy, and fluency in English communication, focusing on real-world situations in air travel.

Image by Lukas Souza

FLIGHT ATTENDANT

Chapter 1:

Understanding the Airline Industry

  • Airline Terminology and Roles: Key terms and crew members' responsibilities to ensure smooth communication with colleagues.

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  • Customer Service Essentials: Techniques to manage diverse passenger needs and expectations with professionalism.

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  • Health and Safety Regulations: Important vocabulary and protocols to assist passengers, manage health emergencies, and ensure safety compliance.

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Chapter 2:

In-Flight Communication

  • Passenger Interaction: Language and phrases for greeting, boarding, and serving passengers.

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  • Handling Special Situations: Communication for managing delays, seating issues, and passenger concerns effectively.

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  • Announcements: Practice making standard and emergency announcements, including language for turbulence, arrival, and safety protocols.

Chapter 3:

Managing Emergencies

  • Emergency Scenarios: Vocabulary and instructions for handling common in-flight emergencies.​

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  • Medical Assistance: Language skills for assisting with passenger health concerns, including first aid and coordinating with medical personnel.​

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  • Evacuation Procedures: Step-by-step communication for evacuations, including safety instructions and reassuring language.

Get in Touch

+55 19 99363-7982

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